Before filling out, please check these commonly asked questions:

• If you need an item re-sent use the redelivery at the main store, near the front doors.
• If a vendor is refunding please check your inventory. You likely already own that item.
• Many items have help / information note cards included, please read that first as many common questions are already answered there.
• Looking to suggest an idea for something you want to see in the store? We have an open Pinterest board here that you can add photos to as suggestions!
• Is your question regarding how to use your mesh body/head or the Omega system? Please check the information from the creator of that specific item. (Maitreya, Lelutka, Omega, etc.)

PLEASE GIVE YOUR RESIDENT NAME IN THE FORM BELOW. This is the name you use to log in with, *NOT* your display name. I cannot find you with your display name and I won’t be able to contact you back, so be 100% sure you’re giving the correct name.

IN ORDER TO EXPEDITE THE TROUBLESHOOTING PROCESS PLEASE GIVE AS MUCH INFORMATION AS POSSIBLE ABOUT YOUR ISSUE. Otherwise I will have to contact you for additional details which will delay resolving the problem.

DO NOT USE THIS FORM TO ASK QUESTIONS ABOUT LELUTKA unless you don’t mind your issue being delayed. This form is not as fast as contacting someone who is currently available. You can find a list of Lelutka CSRs here, or join the Discord and ask your question in the “help lobby” channel and the next available person will respond. Otherwise please leave me an IM in-world.